1. Credit purchases
Langwhich sells one-time packages of digital credits.
Credits are added to the user's Langwhich account after a successful payment and can be used for eligible AI-powered Langwhich features.
2. Payment provider
Payments are processed by Paddle, which acts as Merchant of Record for Langwhich purchases.
Paddle handles payment-related buyer support, applicable taxes and refunds processed through its payment platform.
3. Refund requests
If you believe that a purchase was made in error, was charged incorrectly or the purchased credits were not delivered correctly, please contact us as soon as possible at:
Use the Contact form.
You may also request payment-related assistance through Paddle's buyer support service.
4. Unused credits
Requests relating to unused credit packages will be considered in accordance with Paddle's applicable refund rules and mandatory consumer-protection laws.
Where a refund is approved, credits associated with the refunded purchase may be removed from the Langwhich account.
5. Used credits
Because Langwhich credits provide immediate access to digital AI-powered services, credits that have already been consumed are normally not refundable except where required by applicable law or where the service was defective.
6. Technical problems
If a payment succeeds but the purchased credits are not added to your Langwhich account, please contact us.
We will investigate the transaction and either:
- add the credits that were purchased; or
- arrange the appropriate refund or other remedy where necessary.
7. Consumer rights
Nothing in this Refund Policy limits any mandatory rights you have under applicable consumer-protection law.
Where local law or Paddle's applicable Buyer Terms or Refund Policy provide greater rights, those rights will apply.
8. Fraud and abuse
Refunds may be refused where there is evidence of fraud, misuse, chargeback abuse or other manipulative activity, subject to applicable law.
9. How refunds are paid
Approved refunds are processed through Paddle to the original payment method where possible.
Escape Systems SL does not normally send refunds directly to a buyer outside the Paddle payment system.
10. Contact